Skip to Content

Terms and Conditions

Terms and Conditions  

Terms and Conditions ​


Definitions

  • Website: The electronic platform owned by the Establishment.
  • Customer": Any person who makes a purchase through the Website.


1. Payment Policy

  • Payment is made via credit card.
  • Payment is available either directly through the Website or through a secure payment link sent to the customer.
  • All prices include Value Added Tax (VAT) unless otherwise stated.


2. Refund Policy

  • Refunds will be returned to the original payment method.
  • Processing takes between 30 to 60 business days, depending on the bank through which the transfer was made.


3. Exchange, Return, and Cancellation Policy


General Conditions

  • The original invoice must be provided for return or exchange requests.
  • Returns: within 3 days of receipt.
  • Exchanges: within 7 days of receipt.


Return Cases

  1. In case of a manufacturing defect.
  2. If damage to the product is discovered upon receipt.
  3. If the customer no longer wishes to keep the product, provided it has not been opened or used (the customer bears a return fee of SAR 100). If the customer ordered the wrong product and requests the correct one, they bear a replacement fee of SAR 75.
  4. If the delivered product specifications differ from what was ordered.
  5. If product accessories are missing.
  6. If the printed or advertised commercial data for the product differs from the actual product.


Additional Conditions

  • The product must be unused, unopened, and in its original packaging with all accessories.
  • If any part is missing, the customer will be charged the full value of the product.
  • If the original packaging (box) is missing, 60% of the product’s value will be deducted.
  • If both the packaging and accessories are missing, up to 70% of the product’s value may be deducted.


4. Cancellation

  • Al-Mabna Al-Zaki Establishment for information technology, reserves the right to cancel paid orders and refund the full amount to the customer if a technical issue on the Website results in incorrect pricing.


5. Warranty and Maintenance Policy

  • Warranty is not valid without the purchase invoice showing the serial number and model number.
  • Warranty does not cover improper installation of the part.
  • Warranty does not cover consumable parts such as: outer covers, buttons, speakers, lights, glass, remote controls, etc.
  • Warranty is non-transferable and applies only to the part stated in the invoice.
  • The company is not responsible for any damage resulting from misuse of the device.
  • Warranty covers spare parts only and does not include free labor charges.


Warranty Exclusions

  • Damage caused by shipping, delivery, transportation, or improper installation.
  • Any malfunction or damage caused by abnormal use, negligence, misuse, or reasons beyond the company’s control.
  • Accidents caused by misuse.
  • If the device’s serial number has been tampered with, altered, or scratched.
  • Using a device intended for personal/home use for commercial purposes or intensive operation beyond normal household use.


6. Shipping and Delivery

  • The Establishment bears shipping costs for returns or exchanges within 7 business days from the date of receipt.
  • The customer is responsible for the accuracy of shipping details and address.
  • If the customer orders the wrong product specifications, the Establishment does not cover the cost of return or re-shipment. The customer bears the following:
  • Return fee: SAR 100.
  • Replacement fee for the correct product: SAR 75.


7. Legal Liability


  • The Establishment is not liable for damages caused by misuse or negligence.


8. Intellectual Property


  • All rights are reserved for Al-Mabna Al-Zaki Establishment for information technology, including logos, content, and images.


9. Special Notice


  • When purchasing any device, the customer must ensure full compatibility of specifications with the required type and size before completing the purchase.
  • The Establishment does not cover the cost of return or re-shipment if the wrong product is ordered. The customer bears the following:
  • o Return fee: SAR 100.
  • o Replacement fee for the correct product: SAR 75.